Introduction
If you received a room upgrade to a Club Floor or Executive Floor but did not receive the benefits you expected, this article explains why that can happen under the GHA DISCOVERY Terms & Conditions.
Why the benefits may not be included
A room upgrade to a Club Floor or Executive Floor does not automatically include the associated Club Floor or Executive Floor benefits. Whether those benefits are included is determined by the respective Member Brand Hotel.
In some cases, the upgrade may apply only to the room category. The hotel may choose not to include lounge access, food and beverage privileges, or other Club Floor or Executive Floor benefits with the upgrade.
Other benefits may also vary
Other benefits linked to a Club Floor or Executive Floor stay may also be subject to availability or specific hotel conditions. This means the benefits available during your stay can differ by hotel, date, occupancy, or local operating policies.
What to do if you were expecting benefits
If you believe the benefits should have been included, we recommend checking the details of your booking and contacting the Member Brand Hotel directly for clarification. The hotel can confirm what was included with your upgrade and explain any applicable conditions.